FAQs for Business

Here are some of the most common questions that organisations ask us about FeedMyHappy, so hopefully these will answer any queries you have about our service or our courses.

If you can’t find what you’re looking for here, please contact us on 01349 800605 or email info@feedmyhappy.com so that on of our helpful team can assist you.

Free trial

What does the free trial include?

Our free trial gives you access to all of our 30+ courses on site to allow you to try out as many lessons as you like to see if they could help you and your organisation.

What long does the free trial last?

Your free trial will last for a week by default, but if you need more time please contact us to arrange an extension

How many people can take part in the free trial?

Signing up to a free trial will only give your account full access to all of our courses.  Please get in touch if you would like extra accounts set up for you.

Can I share my account details within my organisation?

Yes, feel free to share your account throughout your workplace so people can try out courses.

However, on our free trial only one user can be logged in to each account at one time, progress will not be saved for an individual’s progress on a course and anyone who completes a course will not be eligible for a certificate.

Signing up to a subscription

How do I sign up?

Getting started with us is as easy as sending us an email with a list of names and e-mail addresses of employees you’d like to sign up.

We will then send the users their individual login details and they will be free to start on any of the courses on our site.

How do I pay for the subscription?

When you sign up with us we’ll send you out an invoice for the period you want your subscription to last.  You can then pay us for the cost by BACS or cheque – both these options should be made payable to our sister company TEFL Org UK.

Payment for a subscription should be made no later than 30 days after the start of your subscription.

ABOUT YOUR SUBSCRIPTION

Can I check how my employees are using your service?

Yes, we can send you reports on how many users are logging in, which courses they are enrolling on and how they are progressing on courses.

However, we aim to make the learning experience anonymous to help employees explore the site in their own time and own way, so we won’t give out specific employee-related information.

Can I enrol employees on a specific course?

If there are specific courses that you’d like your employees to take we can set them up to be automatically enrolled.  Just let us know which courses that you want employees to focus on and we can set that up for you.

What extras will my employees get?

Employees that sign up will get added to a newsletter specific to your company, where we can send course recommendations, website tips and general well-being advice to their inbox.

How long does the subscription last?

Subscriptions last for as long as you’d like.

We are flexible in terms of subscription length and invoicing, so we aim to let you be in charge of how long you want to be signed up for and how often you would like to be billed.

We’ll discuss with you when you sign up how long you would like to be with us and how often you are billed.

Does my subscription renew?

When you sign up we’ll discuss how long you’d like to be a part of our site for.  If you’re interested in a rolling subscription that renews we can set that up and send you invoices as often as you’d life.  If you would rather have a subscription that did not renew, we can do that too.  We will send you a reminder shortly before the end date of your subscription to discuss future options.

 

Changing your subscription

Can I change the number users on a subscription?

Yes, simply let us know the details of any employee you would like to add or remove from your subscription and we’ll set that up for you.

If you add an employee before the end of your billing period we shall add a pro-rata rate for that user to your next invoice.  Similarly, if you remove an employee before the end of your billing period we will remove a pro-rata rate for that user from your next invoice.

Can I swap employees in and out of a subscription?

Yes, just let us know the name and email address of the employees you’d like to add or remove from the subscription and we’ll set that up for you.  There’ll be no change to your billing.

In this case, while the user that’s removed from your subscription will no longer have access to their courses – their progress will be saved and they can pick up any of their courses again if you add them back to your subscription or they pick up a personal subscription.

How do I cancel our subscription?

If you’d like to cancel your subscription, please call us on 01349 800605 and we’ll process the cancellation for you.

Users will continue to have access to the site until the current paid subscription runs out.  Their progress will be saved on our site incase your organisation renews their subscription or the user picks up a personal subscription.